Frequently Asked Questions
Everything you need to know about finding your perfect rug.
How do I choose the right rug size for my room?
We recommend measuring your space and using painter's tape to outline the rug dimensions on your floor. As a general rule, ensure at least the front legs of your furniture sit on the rug to create a cohesive look.
What is your return policy if the rug doesn't suit my space?
We offer a 'Risk-Free' returns policy. If the rug isn't perfect, you can return it within 30 days for a full refund. We even arrange the courier pickup for you to make the process seamless.
How long will it take for my order to arrive?
Most orders are processed within 24-48 hours. Depending on your location, delivery typically takes between 3 to 7 business days. You will receive a tracking link as soon as your rug leaves our warehouse.
Are your rugs easy to clean and maintain?
Yes, we offer a wide range of easy-care and washable rugs. For most styles, regular vacuuming and immediate spot cleaning with a damp cloth and mild detergent will keep your rug looking brand new.
Do I need a rug pad for my new purchase?
While not mandatory, we highly recommend a rug pad. It prevents slipping, protects your hard floors from scratches, and adds an extra layer of cushioning for comfort underfoot.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible buy-now-pay-later options like Afterpay and Klarna.